"Fortrydelsesret" — "Right of withdrawal" (also commonly translated as "right to cancel" or "cooling-off period").

There is no right of return / right of withdrawal for foodstuffs and other household goods.

For all other goods, if you regret your purchase from this online shop, you may cancel the purchase within 14 days. You may therefore return the item to us at your own expense to the address stated below.

Before you return goods, we ask that you inform us of this; you can use our contact form or send an email to Den Kinesiske Købmand. We would, of course, also like to know why you have withdrawn from the purchase. Once we have received the item, we will refund you the purchase price (excluding shipping), provided that the item is returned in substantially the same condition and quantity as when you received it.

The right of withdrawal is forfeited if the product has been subjected to rough treatment or damaged by improper use. For us to accept a return, it must be in such condition that it can be resold at the normal price. The item must be in its original packaging, undamaged and saleable again. This means that when the item is returned and the right of withdrawal is exercised, it can only be accepted if the item is returned in substantially the same condition and quantity as when you received it. The right of withdrawal is therefore forfeited if you use the item in a way that clearly and significantly reduces its resale value.

Because the original packaging is essential for certain goods to be saleable, this may mean that an item cannot be considered returned in substantially the same condition and quantity if the packaging is not included. Any protective packaging or film, for example, must not have been broken. Therefore always remember to keep the packaging, or to refrain from opening it, until you are sure you will keep the item.

Reklamationsret Translation: "Right to complain" Alternative/legal phrasing: "Statutory warranty" or "right of complaint" (the consumer's right to make a complaint about defects).

As a general rule, you can only complain about defects that become apparent no later than two years after you have received the item. If the item is defective, you are welcome to submit a written complaint to Den Kinesiske Købmand Alternatively, you can use our contact form. You must report the defect within a reasonable time after you have discovered it. For goods with a limited shelf life, the right to complain is determined by the item's natural shelf life. You should describe what the defect consists of and what you want to be done about it.

If the defect occurs or becomes apparent within the first three months (90 days) after delivery, it is presumed that the defect was present at the time of delivery. In that case we will remedy the defect free of charge, return the repaired item to you, and reimburse any transport costs you may have incurred.

If, however, the defect appears during the remaining 21 months, it is generally up to you to demonstrate that the defect was already present at the time of delivery.

When filing a complaint, please return the item, if possible in its original packaging. The item must be sent to our Sales Department at the address below. Please also include a copy of the invoice and a description of the defect.

The right to make a claim lapses if the product has been subjected to excessive strain or damaged by improper use.

If it turns out that the item is not defective, or that the fault cannot be established from the customer's fault description, the item will be returned. The customer will then be charged DKK 300 including VAT to cover handling. In addition, postage and a cash-on-delivery fee covering the actual weight of the item will also be charged.

If a defect is found, the item will be repaired or exchanged and returned to the customer at no shipping cost.

In the event of withdrawal or a complaint about a product, the product should be returned/sent to us at the address below:

"DKK Engros" → "DKK Wholesale" (Note: DKK = Danish kroner.)

Roholmsvej 17D (Literal translation: 17D Roholm Road)

2620 Albertslund

The customer is responsible for the cost of returning the item.